Personal Information

  • Name: Graydon Wade
  • Date of birth: 7 December 1985
  • Nationality: Citizen of Canada, UK resident with valid work permit
  • Address: Shoreditch, E2, London, UK
  • Phone: +44 7548607064
  • Email: graydon@graydonwade.com

Profesional Profile

Experienced IT graduate offering a strong academic background in IT combined with excellent industry experience. Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues. Quick to learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.

  • Excellent written and verbal communication skills and a native english speaker.
  • Valid driving licence and willingness to travel if required.
  • Strong desktop hardware, OS and software knowledge.
  • College Diploma in Information Technology.
  • Ability to work effectively as part of a team or individually with minimal supervision.
  • Strong organizational skills and ability to prioritize in a fast moving environment.
  • Ability to grasp technical concepts quickly and easily.
  • Giving sound advice on technical matters.
  • Flexible to overtime and on-call requests.
  • Ability to maintain a positive attitude reguardless of high stress situations.
  • Work Experince

    June 2017 - September 2020

    IT Support Analyst

    Liberty Living, London, United Kingdom

    • Provided admin, tech support, infrastructure development
    • Managed projects including but not limited to:
      • Automated remote Windows 10 deployment using Microsoft Deployment Toolkit + Task Scheduler or PXE via Windows Deployment Services
      • Automated local Windows 10 deployment using Windows Imaging and Configuration Designer + USB drives
      • Remote Monitoring and Management solutions: planning, product comparison, implementation, configuration
      • Automation of onboarding including user account + mailbox creation, 365 licencing, security group + mailbox delegation, AD profile details via Powershell scripting + CSV
      • Automation of offboarding via Powershell scripting + CSV
      • Automated remote backups of doors access control databases such as Paxton Net2, Progeny, Salto via Powershell scripting
      • Automation of mobile provisioning via Apple Configurator, Apple Device Enrolment Program
    • Windows Server 2003-2016
    • Exchange, Domain Controllers, RD Session Hosts, Hyper V, File Servers, others
    • Powershell, Exchange Powershell, Office 365, Azure Powershell
    • Corporate telephony: Horizon VOiP environment
    • Managed ticket queue via ZenDesk
    • Meraki, Airwatch Mobile Device Management administration
    • Solarwinds N-Central remote management, VNC, Take Control Remote Support
    • Support of other infrastructure, environments including but not limited to: Palo Alto Firewalls, Forcepoint Secure Web Gateway, Symantec Endpoint Protection, Checkpoint Encryption, PDQ Deploy, Office 365, Active Directory, Exclaimer!, VMware vSphere

    January 2016 - April 2017

    IT Technician

    RedTrain IT Ltd., London, United Kingdom

    • Provided admin, tech support, infrastructure development to 2 large corporations and several small-midsize businesses
    • Dell Thin Clients
    • Windows Server 2003-2016, SBS, Server Essentials
    • Exchange, Domain Controllers, RD Session Hosts, Hyper V, File Servers, others
    • Powershell, Exchange Powershell, Office 365 Azure Powershell
    • Corporate telephony: Panasonic NS1000 PBX Servers, Panasonic IP phones
    • Managed ticket queue via osTicket
    • Secure Print Printers & Servers administration
    • Airwatch Mobile Device Management administration
    • GFI MAX (now SolarWinds MSP) remote management, Zoho Assist, Teamviewer
    • Support of other infrastructure, environments including but not limited to: Juniper, Fortinet Fortigate Firewalls, Blackberry Enterprise Server, Office 365, Active Directory, Exclaimer!, VMware vSphere, MS Office Suite

    April 2013 - October 2015

    Senior Computer and Digital X-Ray Systems Technician

    Dent-X Canada, Toronto, Canada

    • Despite my emigration to UK, I still maintain a strong relationship with Dent-X, (and an open contract for continued remote employment if necessary)
    • Providing hundreds of dental offices across 6 different time zones with tech support, as well as our sales team and front office staff
    • Worked my way up from Junior (1st Level) to Senior (3rd Level) Technician
    • Service calls which could not be resolved by 1st or 2nd level Technicians would be escalated to me
    • Trained new technicians
    • Hard drive data recovery via Linux ddrescue
    • Windows Image Deployment (WIM) via command prompt
    • Cloning via Reflect, gparted, physical drive duplicator
    • Remote support via logmein123 (primarily), Ammy Admin, Teamviewer and Remote Desktop
    • Windows Server 2008/2012: Active Directory, group policies, domain configuration, server maintenance and backups
    • Printer configuration and installation
    • Windows XP, 7, 8, 10, Linux, Mac OSX and Bootcamp
    • Firewall configuration
    • Cloud storage solutions
    • Configuration of Exchange, POP3, IMAP, SMTP protocols in Blackberry, Android, Outlook and Thunderbird
    • Supported Office XP through 360, Apache OpenOffice, Google Docs
    • Malware removal
    • Switches, routers, network patching and cable management
    • Doubled as an Acer "ASP", provided support and repairs on behalf of Acer
    • Application support for our Java+SQL-based dental imaging/database software-"Evasoft" as well as various other dental softwares
    • On-site support and repairs for our clients digital X-ray machines, computers , networks, and software
    • Envisioned and coded an automated client software update system, and an automated digital x-ray driver/software deployment system
    • Built a client software version tracking database (excel/google sheets)
    • Assembling, installing, repairing panoramic and Intra-oral X-ray machines, as well as other medical devices
    • Assembling, disassembling desktop and laptop PCs
    • Planning and installing network infrastructure, including punching down, running network lines, switches, routers, etc.
    • DHCP + TCP/IP configuration
    • Planning/installing OTA/cable TV infrastructure, including running coax lines, splitters, amps, antenna signal scanning and positioning
    • Wrote detailed service reports of all tasks performed for our referential technical service database, wrote detailed FAQs of solutions to common technical problems for training of front desk dispatch and technicians

    June 2006 - June 2014

    Marketing/Promotions (50% FTE)

    Ink Entertainment, Toronto, Canada

    • Initially a full time employee, after years of loyalty to the company, I gained a casual employee status, where I could pursue my IT career and come back to help out intermittently, (most recently in June 2014, but still maintain a relationship)
    • Street promotion of entertainment site to either entice new customers or recapture past clients
    • Expanding and maintaining relationships with local contacts
    • Overseeing communications to ensure consistent professional representation of Ink Entertainment’s image
    • Developing and distribution of brochures
    • Often worked on an ad hoc basis, where my roles would vary based on the immediate needs of the company

    December 2012 - March 2013

    Systems Administrator/Front Desk

    Hostel Aloha, Berlin, Germany

    • Managed a small-medium office size network of 10 staff clients, 15-40 guest clients
    • On call to respond to issues which required technical support or administration
    • Designed, purchased and assembled a range of new computers for the hostels public areas based on my employers financial requirements
    • Worked at reception managing online guestbook database, greeting and checking in guests, and responding to company emails
    • Linux (Debian & Ubuntu) configuration and support
    • Bash script via Linux Terminal
    • Data migration
    • WINE
    • Google Apps for Work
    • Implemented an Enterprise WiFi and Guest network router configuration via dd-wrt
    • Network support
    • Administration of user rights and password policies
    • Purchased and replaced hardware for several non-operational computers, effectively restoring them to an operational state

    September 2004 - February 2006

    Junior Computer Technician (Coop)

    Keystroke Quality Computing/CasselsTech, Toronto, Canada

    • Worked in a computer store, "Keystroke Quality Computing," as a technician through a temp work placement program, and then was hired on to a smaller company "CasselsTech" that one of their employees started
    • Assembled computers, replaced parts
    • Phone tech support
    • Malware removal via Symantec AV Solutions, Spybot, Lavasoft Adaware, etc
    • Windows updates
    • Microsoft Office
    • Configuration/maintenance of POP3, IMAP, SMTP protocols in Outlook
    • Driver installation and troubleshooting
    • Hard drive data recovery via HDD raw copy duplicator, Norton GHOST
    • DOS command-line execution
    • Laptop repairs
    • Soldering
    • Windows, Mac OS, Linux
    • Sold computers to customers

    Professional Development

    2009 - 2012

    George Brown College

    Computer Systems Technician Program

    Computer Systems Technician Program, graduated George Brown College, Casa Loma Campus, School of Engineering

    Required Courses 

    Printable Curriculum Planner 2015-2016PDF icon


    Code Course name
    COMP1151 IT Essentials
    COMP1176 Introduction to Networks - CCNA 1
    COMP1223 Web Development Fundamentals
    GSSC1045 Business Applications for Information Technology
    MATH1071 Mathematics for IT and Mechanical Technology
    COMM1007 College English**


    Code Course name
    COMP1203 Routing and Switching Essentials - CCNA 2
    COMP3044 UNIX Essentials
    COMP1231 Web Programming
    COMP1232 Operating System Installation and Support
    MATH1172 Mathematics for Computer Technology
    GSSC1027 Personal Finance


    Code Course name
    COMP1196 Scaling Networks - CCNA 3
    COMP2064 Windows Servers Active Directory Configuration
    COMP2144 Web Server Administration
    COMP3066 UNIX System Administration
    COMM1034 Professional Communications I
    GNED General Education Elective


    Code Course name
    COMP1197 Connecting Networks - CCNA 4
    COMP2102 Wireless Technology Fundamentals
    COMP2141 Windows Server Network Infrastructure
    COMP3061 Computer Security Fundamentals
    COMM1035 Professional Communications II
    GNED General Education Elective

    Detailed course outlines

    2001 - 2005

    George S. Henry Academy

    Ontario Secondary School Diploma

    Ontario Secondary School Diploma, graduated an Ontario Scholar George S. Henry Academy


    Chris Edwards

    Head of IT / RedTrain IT

    04/26/2017: Pending...

    Jim Emms

    Chief Executive Officer / Dent-X Canada

    04/26/2017: Pending...

    Russell Sulley

    Chief Technology Officer / Dent-X Canada

    04/26/2017: Pending...

    Technical Skills


    Office Software

    Expert, 8.5 years field, 2 years education

    Installing, Configuring, Troubleshooting and assisting with Microsoft Office Products, Google Docs and Apache OpenOffice.


    Proprietary Application Support

    Intermediate, 2.5 years field

    2.5 years experience providing support for Evasoft, as well as various other dental softwares to hundreds of businesses.



    Intermediate, 5 years field, 2 years education

    Programming languages such as Powershell, HTML, batch, VisualBasic, bash, excel/google sheets, Turing, various others.


    Networking Concepts

    Advanced, 8 years field, 2 years education

    Understanding of networking concepts including TCP/IP, DHCP, DNS, WINS.


    Mail Protocols

    Advanced, 6.5 years field, 2 years education

    Configuration/maintenance of Exchange, POP3, IMAP, SMTP protocols.



    Beginer, 5 years field, 2 years education

    Troubleshooting with SQL databases (Evasoft), Completion of college course on MS Access.


    Cisco Products

    Beginner, 2 years education

    College educated & trained in CCNA Levels 1-4.


    PC/Hardware Building

    Expert, 8.5 years field, 2 years education

    Assembling PCs since 1995. Experience assembling and servicing X-Ray machines and various other medical machinery.


    Hardware Installation

    Expert, 8.5 years field, 2 years education

    Highly experienced in planning and installation of networking infrastructure as well as other hardware such as running Ethernet or coax cables through walls, punching down ports, mounting hardware, routers, switches, soldering, antenna calibration, etc.



    Beginner, 3.5 years field, 2 years education

    Experienced in Hyper V, VDI & RD Session Host Environments, VMware, VMware vSphere, Oracle VirtualBox and Microsoft Virtual PC.


    Windows Server

    Intermediate, 6 years field, 2 years education

    Experienced in Group Policies, Active Directory, domain controller configuration, windows server maintenance and backups in both Windows Server 2008 & 2012 R2.


    Tech Support/Troubleshooting

    Expert, 8.5 years field

    Experience providing support for several companies, including a Senior Support role for a large organization with clients composed of hundreds of business.


    My CV is also available in a more simplified version for download by clicking the download link below.


    Fill out the following form to contact me.

    E2, London
    United Kingdom
    Tel: +44 7548607064
    E-mail: graydon@graydonwade.com